Logging in as Administrator
This guide covers how to log in to your Common Benefits administrative account, manage your account settings, and reset your password if needed.
Login Process
To access your Common Benefits administrative account, follow these steps:
Select Your Company – On the Common Benefits home page, type your group name in the group search field, and choose your group from the list.
Choose “Administrator Login” – Click the Administrator Login button.
Enter Your Credentials – Type in your username and password.
Two-Factor Authentication (2FA) – If logging in from a new browser, or occasionally from your usual browser you will be required to enter a verification code sent to your registered email.
Tip: If you experience issues logging in, ensure your credentials are correct and check your spam folder for the 2FA code.
Managing Your Account Profile
You can update your password, email, and security questions from your profile page.
Log in to your Common Benefits account.
Navigate to Tools > My Profile.
From here, you can:
- Update your email address.
- Change your password.
- Manage your security questions for password recovery.
Reminder: Keeping your profile updated ensures a smoother login experience, especially for password recovery.
Forgot Password Process
If you can’t remember your password, follow these steps to reset it.
Note: You must have a registered email address and security questions set up in your account profile to reset your password.
On the login screen, click “Forgot Password”.
Enter your username and click “Reset Password”.
A password reset link will be emailed to the address in your account profile.
Click the reset link, then answer the security question you previously set.
Set a new password for your account.
Still Having Trouble?
If you’re unable to reset your password using the steps above, please reach out to your Common Benefits representative for assistance with account recovery.
For security reasons, password recovery can only be processed by an authorized representative.
This guide ensures you can securely log in and manage your administrative account. If you have any further questions, feel free to post in our Support Category.