When a self service enrollment session is opened for an employee, their progress is tracked as a percentage of how far they proceed through the self service enrollment site. The employee will have an incomplete status until they reach the final screen of self service enrollment and logoff. There status is then updated to complete
This article will describe how an Administrator can update an employee’s self service interview status from incomplete to complete on Common Benefits.
from the Company Home Screen click on Employees and then select the employee record.
On the overview screen click Self Serve
Click Mark Complete