Below are different reasons for why benefits may not be listed as available on the Enrollments screen during an employee interview. The benefit may not display at all or may show as inactive (the user is not able to click on the benefit name).
Note: Available benefits are enrolled at the employee level through the employee interview process. Information in the employee’s record will determine if a benefit is available to that employee.
|The employee’s class, location, and/or division is not available to the benefit||The available classes, locations, and divisions that are able to enroll in a particular benefit are specified in the benefit configuration. If the employee record is assigned to a non-available class, location, or division, the benefit will not display on the Enrollments screen.|
|The benefit is not included in the current enrollment session||When a Company is placed into enrollment mode and a new enrollment session opened, the benefits that will be enrolled are specified. Benefits not included in the enrollment session will not display on the Enrollments screen during the employee interview.|
|The Employee is not working the required minimum number of hours||The Hours/Week value on the Compensation screen of the employee record may be under the minimum number of hours required to enroll in the benefit. In this scenario the benefit will display on the Enrollments screen but will appear as inactive.|
|The employee does not meet the minimum or maximum age requirement||The minimum and maximum age requirements are setup on the benefit configuration. If the employee’s date of birth puts their age under or above the age requirements, then they will not be able to enroll in coverage. In this scenario the benefit will display on the Enrollments screen but will appear as inactive.|
|The employee’s annual compensation value is missing or is below the amount needed to enroll in coverage||Certain benefit types such as life and disability may require the employee’s record to contain a value for annual compensation. If annual compensation is missing or the amount is too low, the benefit will display on the Enrollments screen but will appear as inactive.|